jele 58 Privacy Policy

1 Introduction

jele 58 ("we," "our," or "the Company") is committed to protecting the privacy and personal data of all users ("you," "Player," or "Data Subject") of the jele 58 online gaming platform accessible at jele58.app and all associated services (the "Platform").

This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It is also consistent with jele 58's obligations as a PAGCOR-licensed online gaming operator.

This policy covers all personal data collected through account registration, gameplay, financial transactions, customer support interactions, and any other touchpoint between you and the jele 58 Platform. It applies to all platforms through which jele 58 services are accessed, including web browsers, mobile browsers, and any future native applications.

2 Data Controller

jele 58 is the Personal Information Controller as defined under RA 10173 with respect to all personal data collected through the Platform. As the controller, jele 58 determines the purposes and means of processing your personal information and is responsible for ensuring that processing activities comply with applicable Philippine data privacy law.

jele 58 has designated a Data Protection Officer (DPO) in compliance with NPC requirements. The DPO oversees the Company's compliance with RA 10173, handles data subject requests, and serves as the primary point of contact for privacy-related inquiries. Contact details for the DPO are provided in Section 15 of this policy.

3 Personal Data We Collect

3.1 Registration and Identity Data

• Full legal name as it appears on government-issued identification;
• Date of birth (required for 21+ age verification);
• Philippine mobile number (Globe, Smart, or DITO);
• Email address;
• Residential address within the Philippines;
• Government-issued identification documents (passport, PhilSys ID, driver's license, UMID) — collected for KYC verification as required by PAGCOR and Philippine AML law.

3.2 Financial Data

• GCash number, PayMaya account, or bank account details used for deposits and withdrawals;
• Transaction history including deposit amounts, withdrawal requests, and dates;
• Betting history and gaming activity records (required for regulatory compliance).

3.3 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session data, login timestamps, and access logs;
• Cookies and similar tracking technologies (see Section 10).

3.4 Communication Data

• Records of customer support interactions via live chat, Messenger, Viber, and email;
• Feedback, survey responses, and any voluntary information you provide to jele 58.

4 How We Collect Your Data

jele 58 collects personal data through the following methods:

• Direct collection: Information you provide during account registration, KYC verification, deposit and withdrawal requests, and customer support interactions;
• Automated collection: Technical data collected automatically when you access the Platform, including IP addresses, device identifiers, session logs, and cookie data;
• Third-party sources: Identity verification data obtained from government ID databases or third-party KYC service providers where authorized by law; fraud prevention and AML screening data from regulatory databases; payment transaction data from GCash, PayMaya, and banking partners as part of the payment processing flow.

5 Purposes of Processing

jele 58 processes your personal data for the following purposes:

1. Account creation and management — registering and maintaining your jele 58 player account;
2. Age and identity verification — confirming you meet the PAGCOR-mandated 21+ age requirement and verifying your identity as required by law;
3. Payment processing — facilitating deposits via GCash, PayMaya, BPI, BDO, and Metrobank; processing withdrawal requests to your verified payment method;
4. Regulatory compliance — fulfilling jele 58's obligations under PAGCOR's operating license conditions, including player activity reporting, AML compliance (RA 9160), and responsible gaming record-keeping;
5. Fraud prevention and security — detecting and preventing fraud, unauthorized access, account takeover, and other malicious activity;
6. Customer support — responding to inquiries, resolving disputes, and providing assistance with account issues;
7. Service improvement — analyzing aggregate, anonymized usage patterns to improve Platform performance, game library curation, and user experience;
8. Marketing communications — sending promotional offers, bonus notifications, and service updates to your registered contact details, where you have provided consent and have not opted out;
9. Responsible gaming — monitoring for indicators of problem gambling behavior and administering self-exclusion and deposit limit tools.

6 Legal Basis for Processing

jele 58 processes your personal data on the following legal bases as recognized under RA 10173:

• Consent: For marketing communications and optional data collection beyond operational necessity. You may withdraw consent for marketing at any time via account settings or by contacting support;
• Contractual necessity: Processing required to fulfill our obligations under the jele 58 Player Agreement (Terms & Conditions), including account management, payment processing, and game access;
• Compliance with a legal obligation: Processing required by PAGCOR operating conditions, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and other applicable Philippine law;
• Legitimate interests: Processing for fraud prevention, platform security, and aggregated analytics, where such interests do not override your rights and freedoms as a data subject.

7 Data Sharing and Disclosure

jele 58 does not sell, rent, or trade your personal information to third-party marketers. Personal data may be shared with the following categories of recipients only where necessary and on a lawful basis:

• PAGCOR and Philippine regulatory authorities: As required under jele 58's operating license and applicable law;
• Anti-Money Laundering Council (AMLC): Covered and suspicious transaction reporting as mandated by RA 9160;
• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven — to facilitate deposits and withdrawals on your behalf;
• KYC and identity verification partners: Third-party providers assisting with government ID verification and age confirmation, bound by data processing agreements;
• Game software providers: Certified game studios whose software operates on the jele 58 Platform — these providers receive only the minimum technical data necessary for game delivery and fairness auditing;
• Fraud and security service providers: Third-party fraud detection tools operating under data processing agreements with jele 58;
• Legal and law enforcement: Where required by a valid court order, subpoena, or lawful request by Philippine law enforcement authorities.

8 Data Retention

jele 58 retains personal data for as long as necessary to fulfill the purposes for which it was collected, or for the duration required by applicable law, whichever is longer:

• Active account data: Retained for the duration of your active account with jele 58;
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act and PAGCOR operating standards;
• KYC identity documents: Retained for a minimum of 5 years from account closure or the date of last transaction, whichever is later;
• Responsible gaming records: Self-exclusion records and problem gambling assessments retained for the duration of the exclusion period plus 5 years;
• Customer support communications: Retained for 2 years from the date of the interaction, or longer where related to a dispute or legal claim.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.

9 Data Security

jele 58 implements technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the jele 58 Platform;
• AES-256 encryption for sensitive data stored in jele 58 databases;
• Role-based access controls ensuring only authorized personnel can access player data;
• Multi-factor authentication for all jele 58 internal systems containing personal data;
• Regular penetration testing and vulnerability assessments by independent security auditors;
• Security incident response procedures aligned with NPC breach notification requirements.

10 Cookies & Tracking Technologies

10.1 Types of Cookies Used

jele 58 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for basic Platform functionality, including session management, authentication, and security features. These cannot be disabled without affecting Platform functionality;
• Analytics cookies: Aggregate, anonymized data on how players navigate the Platform — used to improve user experience and game library curation;
• Preference cookies: Remember your language, display, and accessibility preferences between sessions;
• Security cookies: Fraud detection and account protection, including device fingerprinting for suspicious login detection.

10.2 Cookie Management

You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. Detailed cookie management instructions for Chrome, Safari, and Firefox are available through your respective browser's help documentation.

11 Your Data Subject Rights

Under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by jele 58:

• Right to be Informed: The right to know what personal data jele 58 holds about you and how it is being processed (fulfilled by this Privacy Policy);
• Right of Access: The right to request a copy of the personal data jele 58 holds about you;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where processing is unlawful or where the data is no longer necessary for the purpose for which it was collected, subject to jele 58's legal retention obligations;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used electronic format;
• Right to Object: The right to object to processing for direct marketing purposes at any time. You may also object to other forms of processing based on legitimate interests, subject to jele 58's overriding legal obligations;
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jele 58 has violated your data privacy rights.

To exercise any of the above rights, please contact jele 58's Data Protection Officer using the contact details in Section 15. jele 58 will respond to verified data subject requests within 15 business days as required by NPC regulations.

12 Children's Privacy / Age Restriction

The jele 58 Platform is intended exclusively for adults aged 21 years and above, as mandated by PAGCOR. jele 58 does not knowingly collect personal data from any person under the age of 21. If jele 58 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.

13 Cross-Border Data Transfers

jele 58 primarily stores and processes data within the Philippines. Where data is transferred to or processed by service providers located outside the Philippines — for example, international game software providers or cloud infrastructure providers — jele 58 ensures that such transfers comply with the cross-border transfer requirements of RA 10173, including ensuring that the receiving country provides adequate data protection or that appropriate contractual safeguards are in place.

jele 58 does not transfer your personal data to any jurisdiction where such transfer would violate applicable Philippine privacy law or PAGCOR regulatory requirements.

14 Policy Updates

jele 58 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via their registered email address or mobile number at least 7 days before the changes take effect, except where immediate changes are required by law or urgent security considerations.

The "Last updated" date at the top of this policy indicates when it was most recently revised. Your continued use of the jele 58 Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

15 Contact & Data Protection Officer

For privacy-related inquiries, data subject rights requests, or concerns about jele 58's data handling practices, please contact our Data Protection Officer:

You may also submit a complaint directly to the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information on filing a complaint with the NPC is available on the NPC's official government website.